FAQs

NEW CLINIC PROCEDURES DURING COVID-19 

Remote Area Medical (RAM) takes seriously our responsibility to our volunteers, staff, and patients to implement necessary safety procedures as part of our Clinic Operations. We recognize these changes may impact an individual’s ability to volunteer or receive care. 

While our clinic operations may look different during this time, we assure you we will continue to provide care to as many people as possible, while also practicing new and necessary safety procedures in the wake of COVID-19. 

 
 
New Ticketing information:

In response to COVID-19, ticket distribution processes have changed. Please check your specific clinic location for more information on how to receive a ticket or book an appointment to receive services at an upcoming clinic. We also ask that you please be patient as we are still finding the most efficient way to provide care for as many people as possible. 

 
Services offered:

Dental

Please check specific clinic locations to confirm what services will be available. Protective barriers will be erected to separate the dental operatories.


Vision

Please check specific clinic locations to confirm what services will be available. Vision exam lanes will be set up at least seven feet apart, and each station will be disinfected with a 70% alcohol spray between every patient. The number of patients in the vision dispensing area will be controlled in a one-in, one-out process to allow for social distancing. Patients will be prohibited from handling mirrors. Frames and any equipment will be disinfected after being handled by a patient. 

Medical

PVC will be erected between the central supply station and patient care areas. This area will be managed by a medical supervisor or an assigned nurse to ensure social distancing. Supplies and equipment in exam rooms will be limited to only what is needed for the individual exam/treatment. Please check specific clinic locations for more details. 

What services does RAM offer?

The basic services can include:
DENTAL: Cleaning, fillings, extractions
VISION: Complete dilated eye exams, testing for glaucoma, testing for diabetic retinopathy, glasses made on site
MEDICAL: General medicine
PREVENTION: Breast exams, diabetes screening, physicals, women’s health
EDUCATION: Educational resources and information are provided throughout service areas
NOTE: Due to time constraints, be prepared to choose between DENTAL and VISION services. All patients will have the option of receiving DENTAL and MEDICAL care or VISION and MEDICAL care, but not DENTAL and VISION care on the same day.

*Please note services available can vary from clinic to clinic. 

Do I need to make an appointment?

How patients receive tickets or book an appointment will depend on the location of your clinic. Please check your specific clinic location for details about how to register, book an appointment, or receive a ticket for services.

 

How many people will get a ticket?

Due to the nature of COVID-19, we will be limiting the number of appointments/tickets we give out based on CDC recommendations. RAM will have new standards for how many individuals will be allowed inside the clinic at a time. Consequently, the number of patients who will receive care may be lower than our usual numbers. 

 

Is there anything I need to do to prepare before arrival?

We kindly ask that all patients bring a face covering with them. If you are on any medications please bring a list of the medication (or pictures of the bottles with the label visible) and take them as directed by your healthcare provider. Before you enter the clinic, please avoid eating sugary food and drinks.

In order to create a safe environment for all patients and volunteers, we also ask that all patients to self screen using this coronavirus self screening tool (included below) and follow the prompts after you have answered all the questions.

Click here to access the self screening tool.

 

Will there be bathrooms?

Portable toilets will be available in the patient parking lot, including handicapped accessible stalls.

 

Is there a charge for services

All services are free and no ID is required. 

 

Do I need identification?

No ID, proof of residency, or proof of insurance is required to receive services.

 

Does RAM report to government agencies?

No, RAM is a non-profit organization and does not report to government agencies. 

 

How many tickets and appointments do you give away?

It varies. Volunteer and patient populations determine how many tiickets we distribute or appointments we can make. For example, if 100 doctors sign up to volunteer, we give out more numbers than we would if only 50 doctors came.

 

What should I do if I am high risk for COVID-19?

Before making the decision to attend a RAM Clinic, please complete a self screening and consider your overall health status by consulting the CDC information regarding people at increased risk for severe illness due to COVID-19.

Are you offering testing for COVID-19 at free clinics?

At this time we are not offering COVID-19 (coronavirus) testing at RAM free clinics. Please consult your primary healthcare provider or your local health department for information on how to get tested. For more information visit (insert CDC link here).

What should I do if I am feeling sick?
  • Before attending a RAM clinic:   
      • Stay Home and Call a Healthcare Provider
  • After attending a RAM clinic:
      • Please contact your primary healthcare provider or your local health department if you are feeling unwell. If you should test positive for COVID-19 within 2 weeks after attending a RAM clinic, please contact Remote Area Medical at (865) 579-8518.
What should I do / bring with me on the day of the clinic?

You are not required to bring anything with you. We do not ask for proof of residency or proof of income. Bring all of the medications that you take every day, and take them just like you normally do.

If your clinic is appointment only, please plan to arrive 15 minutes before your appointment time. Further information will be given to you when you receive an appointment slot. 

How are RAM operations different in the wake of COVID-19?

In response to COVID-19, RAM has created new sanitation processes to be able to serve those in need. We are finding new ways to manage patient flow and care in a way that doesn’t require several hundred people in a room all at once, so we can be in accordance with CDC and health department recommendations. 

As we continue to develop new processes, please check ramusa.org for updates and important information. Please call 865-579-1530, if you have any further questions.

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